Description

• 
  Audits and processes complex and difficult policy files.
  
• 
  Trains employees assigned to perform policy auditing and processing duties.
  
• 
  Develops and maintains resources needed in training new and current employees.
  
• 
  Serves as a resource person for auditing and policy processing questions and problems for MPCI Department.
  
• 
  Updates Department Supervisor and department staff members on procedures and system changes.
  
• 
  Reviews new software releases and upgrades to the policy processing system and tests for accuracy.
  
• 
  Assists Department Supervisor to analyze and resolve work problems and assists staff in solving work problems.
  
• 
  Assists Department Supervisor to organize the workflow through the department.
  
• 
  Monitors processing deadlines and work output of the department to ensure that processing deadlines are met.
  
• 
  Examines insurance documents such as applications, production reports, acreage reports, and applies underwriting rules.
  
• 
  Communicates with agents, field personnel about crop insurance programs.
  
• 
  Analyzes data and updates records.
  
• 
  Audits outgoing reports and policy forms for accuracy.
  
• 
  Assists with other duties as necessary.
  

• 
  In-depth knowledge of MPCI program and specialty programs and the applicable underwriting rules and procedures.
  
• 
  Ability to positively direct the work of others, including the ability to make and communicate work assignments and resolve issues affecting staff members.
  
• 
  Ability to train new employees about job tasks and to update current employees about process changes.
  
• 
  Ability to comprehend agents' questions and concerns over the telephone and to provide correct, courteous answers.
  
• 
  Ability to organize and prioritize multiple tasks.
  
• 
  Ability to effectively communicate and maintain business relationships with company personnel, outside resources and customers.
  
• 
  Ability to apply company terminology, procedures, and systems.
  
• 
  Ability to learn and develop skills in the use of department equipment.
  
• 
  Ability to perform basic and complex mathematical calculations.
  
• 
  Ability to remain calm and professional.
  
• 
  Ability to work from oral and written communications.
  
• 
  Ability to work well with people in a team environment.
  
• 
  Ability to maintain confidentiality.
  
• 
  Ability to assist in other work-related areas as required.