Description

• Audits and processes complex and difficult policy files.
• Supervises and coordinates the work activities of underwriters and other MPCI department personnel as necessary.
• Trains employees on underwriting rules and procedures for entering data into computer policy processing system as necessary.
• Provides input to MPCI Supervisor and Senior MPCI Underwriter on work performance of assigned employees as necessary.
• Assists MPCI Supervisor and/or Senior MPCI Underwriter to analyze and resolve work problems and assist staff in solving problems.
• Monitors work output to ensure that processing deadlines are met.
• Communicates by phone and mail to answer questions from agents, field personnel, FSA county offices, policyholders and underwriters.
• Examines insurance documents such as applications, production reports, acreage reports, and applies underwriting rules.
• Analyze data and updates records.
• Audits outgoing reports and policy forms for accuracy.
• Assists with other duties as necessary.

• Knowledge of MPCI program and specialty programs and the applicable underwriting rules and procedures.
• Ability to positively direct the work of others, including the ability to make and communicate work assignments and resolve issues affecting staff members.
• Ability to train current employees about process changes and job tasks.
• Ability to comprehend agents' questions and concerns over the telephone and to provide correct, courteous answers.
• Ability to organize and prioritize multiple tasks.
• Ability to effectively communicate and maintain business relationships with company personnel, outside resources and customers.
• Ability to apply company terminology, procedures, and systems.
• Ability to learn and develop skills in the use of department equipment.
• Ability to perform basic and complex mathematical calculations.
• Ability to remain calm and professional.
• Ability to work well with people in a team environment.
• Ability to work from oral and written communications.
• Ability to maintain confidentiality.
• Ability to assist in other work-related areas as required.