Description

• Examines insurance documents such as applications, production reports, acreage reports, and applies underwriting rules.
• Enters information into the computer, including policy information, production data, acreage report data, etc. and updates records. Confirms accuracy of information against edits and corrects errors.
• Communicates by phone and by letter with agents, FSA county offices, field personnel, and policyholders to obtain information, records, and to answer questions and inquiries.
• Reviews and analyzes scanned document images and routes to appropriate work queues.
• Prepares, prints, and analyzes a variety of reports and policy forms.
• Assists with training of Underwriting Assistant and part-time personnel, as necessary.
• Assists with other duties as necessary.

• Knowledge of or the ability to learn MPCI program and the applicable underwriting rules and procedures.
• Ability to learn and understand what information is needed to process insurance policies, FCIC rules and regulations, policy provision, etc. Ability to understand printed policy information, such as manuals, handbooks, and actuarial documents and to apply information to work tasks.
• Basic keyboarding skills, ten-key skills, and the ability to rapidly and accurately enter information into the computer.
• Ability to comprehend agents' questions and concerns over the telephone and to provide correct, courteous answers.
• Ability to organize and prioritize multiple tasks.
• Ability to effectively communicate and maintain business relationships with company personnel, outside resources and customers.
• Ability to learn and apply company terminology, processes, and systems.
• Ability to learn and develop skills in the use of department equipment.
• Ability to perform basic and complex mathematical calculations.
• Ability to remain calm and professional.
• Ability to work well with people in a team environment.
• Ability to work from oral and written communications.
• Ability to maintain confidentiality.
• Ability to assist in other work-related areas as required.